FAQs
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Timeframes
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I emailed the WLAQ , when will I hear back?
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The WLAQ is managed by a committee of volunteers who do their best to balance their roles with their professional work and personal lives. The committee will endeavour to get back to you as soon as they are able, but this can take time. We are thankful for your patience and understanding.
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Membership Login​​
​What do I use to log in? My email or a username?
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Your email address will be what you use to log into the website. The WLAQ's website no longer uses usernames for login credentials.
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​I cannot remember my password. How do I login?
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From the Login screen, click on “forgot my password”. Follow the prompts to reset your password. You should receive an email from the website to reset your password.
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​The reset my password says 'This email doesn't match any account. What do I do?
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It means you need to sign up and create an account. Simply go to the membership page, select a plan and as part of the checkout process, sign up instead of trying to sign in or reset an account.
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If you did not have a current paid membership with the WLAQ when our website upgraded on 19 April 2025, you will need to use the sign up form and create an account on our new website and purchase a membership plan to re-join the WLAQ.
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I previously had an account as an employee of a corporate member but there is no longer an option to sign up for free under that membership types. What do I do?
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If you previously had an account as an employee of a corporate member, these accounts were not carried over to the new website as the WLAQ will no longer be offering a free sign up option as 'Corporate - Employee' due to misuse of this feature and the administrative burden of policing and maintaining these accounts.
Employees of corporate members will still be able to access all member only benefits, just without needing a login account with the WLAQ. Simply sign up to the mailing list and use your corporate employer email to purchase member discounted tickets and to participate in WLAQ member only events and initiatives.
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If you sign up and create an account using the sign up form, a subscription plan will not be displayed or added to your 'My Subscriptions' tab and you will need to check with your employer to confirm their corporate membership status before registering for WLAQ events as a WLAQ member.
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​I logged in but my 'Subscriptions' tab is blank/empty, what does that mean?
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It means you don't have a current membership with the WLAQ. Go to Memberships > WLAQ Membership and purchase a membership plan to re-join.
Past expired membership information from our old website was not transferred to the new website and will not be displayed in the 'Subscriptions' tab. Only expired memberships from the new website will be recorded on the new website.
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​How do I change my email address?
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You can change your email address provided you know your password. If you do not know your password see above for an email reset. To change your email address, login to My Account, and once logged in navigate to My Account and scroll down to Login info and click 'change email'.
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​I have changed firms and don't have access to my old email. Can you change my login email for me?
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Yes, please email us at events@wlaq.com.au and we can update this for you.
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​I have changed my email address for my membership but I am not receiving any emails. How can this be fixed?
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Visit our website, navigate to the “Membership” option on the header and click on ‘subscribe’. Follow the prompts to subscribe to our Mailchimp mailing list. The mailing list and membership database are separate. You will need to subscribe to our newsletter with your new email.
​I'm a member of the WLAQ but I'm not receiving emails, why?
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Visit our website, navigate to the “Membership” option on the header and click on ‘subscribe’. Follow the prompts to subscribe to our Mailchimp mailing list. Our mailing list is separate to our membership plans and you need to subscribe to it in order to receive our emails.
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Membership
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I receive the newsletter, does that mean I'm a member?
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No. Our newsletter is separate and you can receive our newsletter without being a member. You will, however, miss our on member only benefits like discounted tickets to events, the ability to participate in the Beryl Donkin Scholarship and Ladder Mentoring Program and much more. Consider joining the WLAQ if you can.
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I've never been a member, how do I join?
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Navigate to the Membership tab at the top of our website and click WLAQ Membership, select a plan that matches your circumstances and follow the prompts to sign up and pay.
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How do I check my membership status?
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You can check your membership status by logging in and navigating to “My Subscriptions”. If you have a current membership, you will see what membership type you are currently on and the date it expires.
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If your 'My Subscriptions' tab is empty, or you only have expired plans, it means you are not a current financial member of the WLAQ.
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Expired membership plans from prior to April 2025 will not be listed in your "My subscriptions" history as this information was not transferred to the new website.
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My membership was moved over to the new website, what do I need to do?
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So long as you have set a new password for the new website (see above), you won't need to do anything until your membership expires. Once your membership expires, you will be able to renew it following the steps below.
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​I am a current member. How do I renew my membership?
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You can only renew once your membership has expired. Once it has expired and to renew, log into My Account, navigate to “My Subscriptions" and click on your membership that has expired and click "Buy New Subscription". This will take you to the “WLAQ Membership” page, choose your membership subscription and pay. You can also just log into the website and head straight to the Membership tab of the website and go to WLAQ Membership and pick a membership plan from there. You can change your membership type on this page if needed. It may feel as though you are registering as a new member, but because you are logged in, it is a renewal. ​
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Can you just renew for me?
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No we cannot. As you can appreciate this would be a time consuming process, but that aside, a membership renewal on the website requires an order, to which a subscription then attaches and once approved forms your membership, which allows you to become a user on the website. That is it – four different processes. We will be on hand to help you if you are having difficulties and in some cases may require us ‘logging-in’ as you to help you through it.
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​Can I just send you money for my renewal as I have your bank details and not place an order?
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No. As outlined above, manually processing renewals is a time consuming process, but that aside, a membership renewal on the website requires an order, to which a subscription then attaches and once approved forms your membership, which allows you to become a user on the website. We cannot manually create orders and subscriptions and we therefore need you to log into your account and place an order for your renewal in order for the website or work as intended and pay electronically. We will be on hand to help you if you are having difficulties and in some cases may require us ‘logging-in’ as you to help you through it.
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I received an email saying that my student membership is about to expire, but I am not a student member. What does this mean?
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Simply follow the process to renew your membership (see above) and select the new membership plan relevant to you.
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My membership type has changed (I have gone from student to Junior, Junior to General or General to Barrister etc). How do I change this?
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You can change this when you next renew your membership. Simply follow the process to renew your membership (see above) and select the membership plan relevant to you.
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​​​I have just graduated from university but I am not yet admitted. What type of membership do I apply for?
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Student membership is valid up until graduation. Once graduated (even if you are not admitted) you are required to apply for Junior membership. If you are on a student membership and graduate during that year of your membership, that is fine, you can simply upgrade your membership when you next renew.
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How long is my membership valid for?
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Memberships are valid for 12 months from purchase unless cancelled earlier.
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​​​​What do the membership categories mean?
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Please visit our Registration page for information on all of the categories.
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I am part of a Government Department. What category of membership am I?
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If your Department is in regional Queensland, then please choose Regional membership. If you are less than 3 years PAE, please choose Junior membership. If the legal team, including admin or support staff, for your specific Department is less than 15 people, then you will be Government <15. If there are more than 15 people, it would be Government >15. For Government employees, WLAQ does not assess it by the State Government (as your employer), rather the Department or team you are in, for example, the Department of Health legal team, Department of Housing legal team, etc. In most cases, if you do not fall within the Regional or Junior category, you will be Government <15.
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Can we purchase corporate membership?
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Yes. If you are an organisation you are able to purchase corporate membership. Please note that there are two types of Corporate Membership – one for firms with fewer than 15 FTE (including support staff) and one for firms with more than 15 FTE (including support staff). Visit our Registration page for more information.
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My employer is a Corporate Member, do I need my own WLAQ account?
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No. If your employer is a corporate member, you do not need a WLAQ account. You will just need to ensure that you use your work email to purchase member tickets so that your corporate membership can be verified. You should subscribe to our Mailing List to stay up to date with our events and initiatives.
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The WLAQ no longer offers the free corporate employee sign up option for accounts due to misuse.
Payments
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Can I pay by direct deposit, cash, cheque?
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No. The WLAQ can only accept electronic card payment. We also cannot accept payments over the phone.
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I do not have a PayPal account, can I still make payment using a credit card?
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Yes. The PayPal facility works to allow any type of credit card to be used for payment without a PayPal account being linked to that credit card.
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How do I get a tax invoice for my membership I have already paid?
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WLAQ does not issue tax invoices for registration and we are not registered for GST. When you pay for your membership you will receive an email that can be used for proof of payment.
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I want my firm to pay, how do they do this?
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Your firm can pay using their card during the checkout process or you can pay and seek reimbursement.
Mailing list
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I don’t want to become a member, but I want to subscribe to your newsletter. How do I do that?
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Visit our Subscribe page on our website and enter your contact details.
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Mentoring Programs
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How do I sign up to be part of the mentoring program?
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We open registrations once the ladder mentoring event opens and will send an email notifying our members of the date that registration will open. Please visit our Mentoring Page for further information.
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Who can be a mentee?
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You must be a member and under 5 PAE in order to be a mentee. There is no age restriction, just a PAE requirement.
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Who can be a mentor?
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Any female lawyer who is more than 6 PAE is able to register as a mentor. You do not need to be a WLAQ member in order to be a mentor, however it is preferred.
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Can I apply at any time throughout the year?
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No. The Ladder Program registration is only open once a year.
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​I have not heard from my mentee. What do I do?
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The Ladder Program is structured so that it is Mentee led. If you have made initial contact with your mentee and have not heard anything from her, there is no requirement for you to continually follow this up. If you have any concerns, please email our Student Representative at events@wlaq.com.au.
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I have not heard from my mentor. What do I do?
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Our mentors are generally senior women in the profession and may take a day or two to respond. If you have not heard back from your mentor within two weeks, please send them a follow up email. If you receive no response within one week, please email our Student Representative at events@wlaq.com.au who will assist with the issue.
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